Terms and conditions regarding the use of the www.flofoxworthy.com website


This agreement is between you (the customer or site user) and Flo Foxworthy (“Flo Foxworthy”)
situated at 28 Revans street, Miramar, Wellington 6022, New Zealand
Please read the following Terms and Conditions carefully before placing any order with Flo Foxworthy.

By placing an order and using www.flofoxworthy.com you acknowledge that you have read and understand these Terms and Conditions and agree to be bound by the Terms and Conditions of this agreement.

The Agreement

The agreement is between you (the customer or site user) and Flo Foxworthy (“Flo Foxworthy”).
Once an order is received by Flo Foxworthy we have no obligation to sell, supply or complete the order until it has been accepted by our management team.
Each individual order is considered a separate agreement.
Each order will be accepted by Flo Foxworthy at our absolute discretion.

Risk and Title

Once the goods have been delivered to the address nominated by the customer the risk and title is then passed onto you (the customer who placed the order).
If you are not satisfied with your goods please refer to our returns and exchanges policy, located at: www.flofoxworthy.com/customer-service
Flo Foxworthy will not be held responsible for any item you ship to us, and we strongly recommend you obtain a tracking number if returning goods to us.
You are responsible for all return shipping costs in the event of exchange due to the customer choosing the wrong size ( we will be responsible for any return shipping costs due to faulty goods or error on the part of Flo Foxworthy).
Flo Foxworthy shall not be required to meet any order where they are prevented from doing so through circumstances beyond their control.

Price of Goods and Currency Conversion

The price you are required to pay for the goods on this website is the price specified on the site and is shown in NZD by default.

If you place your purchace in a currency other than NZD the price advertised might differ slightly from the price charged to the customer's credit card or Paypal account due to exchange rate fluctuations.

This is due to the fact that we are based in New Zealand and have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
We will always endeavor to be as accurate as possible and we update our currency rates daily, however we are unable to warrant (subject to the law) that product descriptions, prices or any other content will be error free at all times and reserve the right to make changes after a purchase has been made and notify you of this change as soon as possible.

Credit Card Information and Payment via Paypal

Credit card information collected for the purpose of payment of products purchased at www.flofoxworthy.com is kept secure and deleted after payment has been confirmed.
Payment information collected via PAYPAL is kept strictly between PAYPAL and you directly.
Provision of credit card information as payment for the products constitutes an agreement of your purchase of the selected product.

Cancellation of ready-made orders

If you wish to cancel your ready-made order, please contact Flo Foxworthy immediately - preferably within 24 hours.  If your order has not yet been shipped, you may cancel your order and you will be refunded the full amount of your payment.

If your order has already been shipped then we will be unable to cancel it, and you may request a return or exchange once the order has been delivered according to our Returns & Exchanges policy.

Cancellation of custom-made orders

If you wish to cancel your custom-made order, please contact Flo Foxworthy immediately - preferably within 24 hours.  If your order has not yet been started (as detailed in your Custom Order agreement), you may cancel your order and you will be refunded 75% of your payment.  The remaining 25% will be retained by Flo Foxworthy as payment for services rendered, including but not limited to:  designs, sketches, consultations, correspondance, purchase of fabrics & materials.

If work has already commenced on your custom order (as detailed in your Custom Order agreement) then you can cancel the order at any time, but you will forfeit your payment and no refund will be given.


Flo Foxworthy does not sell or share any customer information, and your account information, contact information, order information and payment information are all confidential.  You may at any time request that Flo Foxworthy delete any customer account information which is kept in our system. 


Flo Foxworthy will send out all goods ordered suitably packaged.

Use of Site

You may not use www.flofoxworthy.com for any purpose other than that of purchasing goods from and/or using it to be informed of products and services.
If you access the site from outside New Zealand you do so at your own responsibility and are responsible for ensuring compliance with all the laws in your location.

Limitation of Liability

Flo Foxworthy's liability is limited to replacing (or at the election of Flo Foxworthy repairing) any defective goods to the entire exclusion of any other remedy, and Flo Foxworthy shall not be liable for any damage, injury direct or consequential or other loss of profits or costs, charges and expenses on the part of the customer, or any other person other than to repair or replace as mentioned above.
Flo Foxworthy shall not be liable to the customer if the goods are unable to be delivered or supplied to the customer for any reason beyond the control of Flo Foxworthy.

Notification of Changes

Flo Foxworthy may add to, delete or otherwise change any the terms of this agreement. Use of the Flo Foxworthy service will constitute your deemed acceptance of such changes.


Any contract will be governed by the laws of New Zealand.
Any dispute arising out of your use of the website. Or the products purchased on it, will be subject to the exclusive jurisdiction of the New Zealand Courts.